Application production support of critical business applications is distinct and
is as important a function as developing and implementing them. Detailed plans,
processes and operation frameworks are required for successful application management
and are vital to attaining the much needed reliability, stability, scalability and
flexibility.
Invenger provides 24x7 production support coverage with guaranteed service level agreements, specifically designed to keep production applications up and running around the clock.
Invenger provides 24x7 production support coverage with guaranteed service level agreements, specifically designed to keep production applications up and running around the clock.
Invenger's Support Offerings include
- Handling Problem tickets
- Handling ad-hoc requests
- Application monitoring
- Web monitoring
- System monitoring
- Database monitoring
- Touch point monitoring
- Developing automated monitoring tools
- Catering to end user needs
- Deployment validation
- Root cause analysis
- Bug fixes
Invenger's Key Differentiators
- Maximizing offshore resource utilization, resulting in significant cost benefits to customers
- Highly experienced Offshore and Onsite consultants with deep domain knowledge
- 24 * 7 resource availability for production support activities
- Specialized in developing automated tools to reduce support cost in the long run
- Well defined process to escalate critical production issues
- Guaranteed quick resolution turnaround
- Root cause analysis carried out through well defined procedures
- New issue resolutions documented appropriately for future reference
- Knowledge base documents regularly updated and maintained
- Support team well groomed by external consultants on soft skills
- Support calls and emails monitored on a regular basis to ensure high quality levels
- SLA driven deliverables
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